Privacy & Terms

Your information in the tools

Our preparation tools (My Fluctuation Patterns, the Evidence Organiser, the worksheets, and the Know Your NDIS Rights course) work entirely in your browser.

• Nothing you type is sent to our servers. We do not have servers that receive it.
• Your answers are saved in your browser's local storage so you can come back later. Clearing your browser data removes them.
• You control what leaves your device. Printing, copying or sharing your summary is always your choice.

Membership and payments

Membership is optional and never required to use the tools. Payments are processed by our payment provider under its own privacy policy. We never see or store your card number.

Your member code is checked in your browser, on your device. We keep no member database and no login records. If you email us, we know your email address, and we use it only to help you.

Membership is a personal purchase. It is not an NDIS support and cannot be paid for from NDIS plan funding.

The news page

The NDIS news page is the one page that fetches from the internet. It loads public news headlines when you open it. The request comes from your browser and includes nothing you have typed into our tools. If you never open that page, nothing is ever fetched.

Cookies and tracking

We do not use advertising trackers or analytics cookies on our tool pages. Local storage is used only to save your progress on your own device.

What our tools are, and are not

Our tools help you prepare and organise your own information. Every generated statement comes from what you entered.

• They are not an assessment, diagnosis, or funding prediction.
• They are not legal, medical, financial or registered disability advocacy advice.
• All NDIS decisions are made by the NDIA under current legislation.
• Review any output with a qualified professional before formal use.

Independence

Plan Decoder is an independent resource. We are not affiliated with, endorsed by, or part of the NDIA, the NDIS Quality and Safeguards Commission, or the Australian Government.

Contact

If something is not working or you are not happy, contact us and we will make it right. Nothing here limits your rights under Australian Consumer Law.